At salambet, we take the privacy and security of your personal data seriously. This Privacy Policy explains exactly what information we collect from registered players across Pakistan, how we use it, who we may share it with, and what rights you have over your own data.
salambet is the data controller responsible for the personal information collected through the salambet.bet platform. As data controller, salambet determines the purposes for which and the means by which your personal data is processed.
For all data protection enquiries, requests to exercise your rights, or complaints relating to the handling of your personal data, you may contact our dedicated Data Protection team. Contact details are provided in Section 14 of this policy. We aim to respond to all data-related requests within thirty (30) calendar days of receipt.
salambet collects only the personal data that is necessary to provide you with a safe, compliant, and high-quality betting and casino experience. The categories of personal data we collect are set out below.
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number, nationality | KYC verification, age verification, account registration |
| Contact Data | Email address, mobile number, city of residence (e.g. Karachi, Lahore, Islamabad) | Account communication, support, notifications |
| Financial Data | JazzCash / EasyPaisa wallet ID, bank account details (HBL, UBL, Meezan Bank), transaction history | Deposits, withdrawals, fraud prevention, AML compliance |
| Technical Data | IP address, browser type, device identifiers, operating system, session timestamps | Security, fraud detection, platform optimisation |
| Usage Data | Games played, bets placed, stake amounts, win/loss records, session duration | Responsible gaming monitoring, personalisation, regulatory compliance |
| Document Data | Copies of CNIC, passport, proof of address, selfie photos for liveness checks | KYC verification, age verification, identity confirmation |
| Marketing Data | Communication preferences, promotion opt-in/opt-out status | Sending relevant offers and promotions where consent is given |
We do not collect sensitive personal data beyond what is strictly required for identity verification and regulatory compliance. We do not collect biometric data beyond standard document liveness verification at the point of KYC.
salambet collects personal data through the following channels:
salambet processes your personal data only where a valid legal basis exists. The legal bases on which we rely are as follows:
salambet uses the personal data we collect for the following purposes:
salambet does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection obligations:
All third parties with whom salambet shares personal data are required to process such data in accordance with applicable data protection law and under appropriate contractual safeguards.
salambet retains your personal data for no longer than is necessary for the purposes for which it was collected, subject to our legal obligations. The following retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & identity data | 5 years after account closure | AML / KYC regulatory requirement |
| Financial transaction records | 7 years from date of transaction | Financial recordkeeping / AML obligation |
| KYC documents (CNIC, passport) | 5 years after account closure | Regulatory compliance |
| Betting & gaming activity logs | 5 years after account closure | Licence condition / dispute resolution |
| Customer support communications | 3 years from last interaction | Legitimate interests / dispute resolution |
| Marketing consent records | Until consent withdrawn + 1 year | Consent management compliance |
| Technical / log data | 13 months rolling | Security / fraud detection |
Following the expiry of the applicable retention period, your personal data will be securely deleted or anonymised so that it can no longer be associated with you as an individual.
salambet employs industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security infrastructure includes:
Despite our best efforts, no online platform can guarantee absolute security. In the event of a personal data breach that poses a risk to your rights and freedoms, salambet will notify you and the relevant regulatory authority within the timeframes required by applicable law.
salambet uses cookies and similar tracking technologies to operate the platform, maintain session security, and improve your experience. The cookies we use fall into the following categories:
You may manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to log in and use the platform. For detailed information on the specific cookies we deploy, please contact our support team.
Subject to applicable data protection law, you have the following rights in relation to your personal data held by salambet. To exercise any of these rights, contact our Data Protection team at the email address in Section 14.
The salambet platform is strictly restricted to persons aged 21 years and older. We do not knowingly collect or process personal data of individuals under the age of 21. Age verification is a mandatory step in our registration and KYC process, and no account may be fully activated without confirmation of age eligibility.
If salambet becomes aware that personal data has been collected from a person under the age of 21, we will immediately suspend the relevant account, delete the data collected, and return any deposited funds to the originating payment method, subject to verification of the correct payment account.
Parents and guardians who believe their child may have registered on the salambet platform are encouraged to contact our support team immediately. We take all such reports seriously and will act swiftly to investigate and resolve any underage registration.
As an internationally licensed gaming platform serving Pakistani players, salambet may transfer certain categories of personal data to third-party service providers located outside Pakistan. Such transfers may occur in connection with our KYC verification providers, cloud infrastructure providers, and game content partners.
Where personal data is transferred internationally, salambet ensures that appropriate safeguards are in place to protect the data to a standard at least equivalent to the protections afforded under applicable data protection law. Such safeguards may include:
You may request further details of the specific safeguards applied to any international transfer of your personal data by contacting our Data Protection team.
salambet reserves the right to update or amend this Privacy Policy from time to time to reflect changes in applicable law, our data processing practices, or the structure of our business. When material changes are made to this policy, we will notify registered players by email and by displaying a prominent notice on the platform prior to the changes taking effect.
The effective date and version number of the current Privacy Policy are displayed at the top of this page. We encourage you to review this policy periodically. Your continued use of the salambet platform after the effective date of any revised policy constitutes your acknowledgement of the updated terms.
The most current version of this Privacy Policy will always be accessible at salambet.bet/privacy-policy. Prior versions are available upon request by contacting our Data Protection team.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how salambet has handled your personal data, please contact our Data Protection team using the contact details below. Please note that our email address is provided as plain text and is not a clickable link.
If you are not satisfied with our response to your complaint, you may escalate the matter to the relevant data protection supervisory authority or the complaints body associated with our gaming licence jurisdiction. Details of the applicable supervisory authority will be provided upon request.
Every piece of personal data held by salambet — from your CNIC details to your PKR transaction history — is stored in encrypted form. We apply the same encryption standard trusted by Pakistan's leading commercial banks.
We verify every player's identity before activating withdrawal access. Our KYC process is designed to protect the platform and legitimate players from fraud, identity theft, and underage access.
salambet does not sell, rent, or trade your personal data to third parties for commercial gain. Your data is shared only with the service partners necessary to deliver our platform — and only what they actually need.
Promotional SMS and email communications from salambet are entirely opt-in. You can update or withdraw your marketing consent at any time directly from your Account settings — no hoops, no delays.
Our data security infrastructure is subject to annual penetration testing and independent audits by certified third-party specialists. Findings are reviewed by senior management and acted upon promptly.
Access, rectify, port, or request deletion of your personal data by contacting our Data Protection team. We respond within 30 calendar days and will guide you through the process in plain English.
Satisfied with how salambet handles your data? Join thousands of players across Karachi, Lahore, and Islamabad who trust salambet for secure cricket betting and premium casino games — all in PKR.